Member Experience Specialist

Planet Fitness - PF Baseline Fitness; Cedar Falls (IA); On-site; USD 17,000 - 21,000; Full time

Job summary

Planet Fitness - PF Baseline Fitness in Cedar Falls, IA seeks a friendly Front Desk Associate to greet members, manage sign-ins, and assist guests with basic inquiries during shifts. You will handle membership sign-ups, tours, and basic billing questions while maintaining a clean, welcoming environment.

In this role, you will uphold the Judgement Free Zone culture, respond to questions about club policies, and escalate complex issues to managers as needed.

Qualifications

• High school diploma or GED required.
• Basic computer skills and strong communication or customer service experience.
• Must be able to stand/walk for long shifts (up to 8 hours), lift up to 50 pounds, and handle routine cleaning supplies.

Responsibilities

• Front Desk Operations: Greet incoming members and guests, scan memberships, and answer phone calls.
• Membership Management: Sign up new members, give facility tours, process account updates, and handle basic billing inquiries.
• Facility Maintenance: Clean and sanitize workout equipment, tidy the floor, and clean locker rooms and bathrooms throughout the shift.
• Customer Support: Answer questions about club policies, support the 'Judgement Free Zone' environment, and elevate complex issues to managers.

Skills

Basic computer skills

Strong communication

Customer service experience

Education

High school diploma or GED

Job description

Planet Fitness - PF Baseline Fitness in Cedar Falls, IA seeks a friendly Front Desk Associate to greet members, manage sign-ins, and assist guests with basic inquiries during shifts. You will handle membership sign-ups, tours, and basic billing questions while maintaining a clean, welcoming environment.

In this role, you will uphold the Judgement Free Zone culture, respond to questions about club policies, and escalate complex issues to managers as needed.