Member Experience Specialist

Sam's East, Inc.; Canton Charter Township (MI); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Education assistance

Job summary

Sam's Club in Canton, MI is seeking team members to provide member service at the checkout area and assist with promoting products and services. You will handle purchases, returns, refunds, and exchanges while guiding members on self-service technology and ensuring safety and policy compliance.

The role involves maintaining entry/exit areas, organizing merchandise, and supporting training for frontline associates to rollout new programs and tools.

Qualifications

• Retail experience including operating front end equipment (cash register).
• Experience with mobile retail applications.

Responsibilities

• Assist with member service and checkout operations.
• Promote Sam's Club products and services to members.
• Handle returns, exchanges and payments according to policy.
• Maintain safety and cleanliness of the checkout area and aisles.
• Assist with training front-line associates on processes and tools.

Skills

Retail experience

Mobile retail apps

Job description

Sam's Club in Canton, MI is seeking team members to provide member service at the checkout area and assist with promoting products and services. You will handle purchases, returns, refunds, and exchanges while guiding members on self-service technology and ensuring safety and policy compliance.

The role involves maintaining entry/exit areas, organizing merchandise, and supporting training for frontline associates to rollout new programs and tools.