Member Experience Specialist - Financial Services

Neighbors-Credit-Union; Concord (MO); On-site; USD 23,000 - 35,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Employee Paid Life Insurance

Disability insurance

HRA and FSA

401k with matching contributions

Tuition Reimbursement

Paid Parental Leave

PTO

Job summary

Neighbors Credit Union is actively seeking a full-time Member Services professional in the St. Louis area. You will engage with members to assess financial needs, offer suitable recommendations, and promote electronic channels for account access.

You will handle transactions, assist customers with complex issues, and educate peers on digital services while ensuring compliance and high service standards across branches.

Qualifications

• Minimum of two years' experience in service delivery.
• Proven experience in technology usage and online tools.
• High School Diploma or equivalent required.

Responsibilities

• Uncovers members’ financial needs and offers appropriate recommendations.
• Performs proactive activities to provide excellent service and achieve member growth.
• Provides member support and problem resolution for complex issues to ensure member satisfaction.
• Supervises and educates members on using electronic service delivery channels.
• Handles electronic messaging, inbound calls and video calls related to members’ accounts or questions.

Skills

Customer service

Cash handling

Technology usage

Online banking

Education

High School Diploma or equivalent

Job description

Neighbors Credit Union is actively seeking a full-time Member Services professional in the St. Louis area. You will engage with members to assess financial needs, offer suitable recommendations, and promote electronic channels for account access.

You will handle transactions, assist customers with complex issues, and educate peers on digital services while ensuring compliance and high service standards across branches.