Member Experience Banker - Growth & Tech-Savvy Service

Neighbors Credit Union; Florissant (MO); On-site; USD 27,552 - 30,307; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Short Term and Long-Term Disability

HRA and FSA

401(k) with matching contributions

Tuition Reimbursement

Birthday Time Off

Vacation Time Off

Sick Time Off – Can be used for both员工

Paid Parental Leave (Up to 12 weeks)

Job summary

Neighbors Credit Union in Florissant, MO is seeking a dedicated member service professional to deliver outstanding experiences in every interaction. You’ll help members with accounts, transactions, and financial guidance in a busy full-time environment.

Responsibilities include proactive service, cash handling, and educating members on online tools and electronic channels while staying compliant with regulations. A high school diploma and at least two years in service delivery are preferred.

Qualifications

• Minimum of two years experience in service delivery, with preferred cash handling experience.
• Proven experience in technology usage. An avid user of financial institution’s online tools for personal banking.

Responsibilities

• Uncovers members’ financial needs and offers appropriate recommendations.
• Performs proactive activities to provide excellent service and achieve member growth.
• Provides member support and problem resolution for complex issues to ensure member satisfaction.
• Supervises and educates members on using all electronic service delivery channels offered both in the branch and through their personal devices.
• Handles all electronic messaging, inbound phone and video calls related to members’ accounts or general questions about NCU services.
• Ensures compliance with all related federal and state regulations; stays current on fraud training and trends.
• Manages and maintains member records and follows guidelines to ensure proper system management.
• Works with team members to resolve complaints and provide support as needed.
• Processes financial transactions, including cash handling.
• Performs operational responsibilities, such as auditing, ITM/ATM maintenance, cash management, and vault maintenance.
• Oversees team members across various markets/branches; provides peer training as needed.
• Maintains the authority to discipline subordinates as needed.

Skills

Customer service

Cash handling

Tech literacy

Online banking tools

Education

High School Diploma or equivalent

Job description

Neighbors Credit Union in Florissant, MO is seeking a dedicated member service professional to deliver outstanding experiences in every interaction. You’ll help members with accounts, transactions, and financial guidance in a busy full-time environment.

Responsibilities include proactive service, cash handling, and educating members on online tools and electronic channels while staying compliant with regulations. A high school diploma and at least two years in service delivery are preferred.