Member Experience Specialist - Banking & Onboarding

Alabama Credit Union; West Plains (MO); On-site; USD 21,000 - 28,000; Full time

Job summary

A community-focused credit union is looking for a Member Experience Representative in West Plains, Missouri. This front-line customer service position involves engaging members, onboarding them with new accounts, and assisting with their financial transactions. The ideal candidate will have a high school diploma, customer service skills, and be detail-oriented. This role offers the opportunity to make a difference in members' lives and develop a rewarding career in finance.

Qualifications

• Strong customer service skills and cash handling experience.
• Ability to follow lengthy procedures for account opening.
• Good computer skills, especially in Microsoft Office products.
• Bilingual in Spanish is a plus.

Responsibilities

• Engage members by onboarding them and opening new accounts.
• Assist members with loan requests and financial transactions.
• Provide information about products and services to members.

Skills

Customer service skills

Cash handling

Good computer skills

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Office products

Job description

A community-focused credit union is looking for a Member Experience Representative in West Plains, Missouri. This front-line customer service position involves engaging members, onboarding them with new accounts, and assisting with their financial transactions. The ideal candidate will have a high school diploma, customer service skills, and be detail-oriented. This role offers the opportunity to make a difference in members' lives and develop a rewarding career in finance.