Member Experience Specialist

Four County Electric Membership Corporation; Burgaw (NC); On-site; USD 38,000 - 46,000; Full time

Job summary

Four County Electric Membership Corporation in Burgaw, NC is seeking a Member Service Representative to assist members with payments, inquiries, and service requests in person or by phone. You will be the frontline contact, supporting a range of activities to ensure smooth operations and positive member experiences.

Responsibilities include greeting members, processing payments, balancing cash, maintaining records, and guiding inquiries to the appropriate teams.

Qualifications

• Requires high school diploma or GED.
• Two years’ clerical experience with public contact duties preferred.
• Experience with payment collection and data entry desirable.

Responsibilities

• Serve as primary contact for Four County members in person or by phone.
• Greet members and direct inquiries to appropriate personnel.
• Process payments, issue receipts, and balance cash; prepare bank deposits.
• Maintain accurate member records and formal documentation of interactions.
• Assist with service orders, outages, and customer portal/app questions.
• Promote Four County products and services to inform members of options.

Skills

Customer service

Communication

Cash handling

Problem solving

Education

High school diploma or GED

Job description

Four County Electric Membership Corporation in Burgaw, NC is seeking a Member Service Representative to assist members with payments, inquiries, and service requests in person or by phone. You will be the frontline contact, supporting a range of activities to ensure smooth operations and positive member experiences.

Responsibilities include greeting members, processing payments, balancing cash, maintaining records, and guiding inquiries to the appropriate teams.