Member Experience Specialist - Electric Co-op

Duck-River-Electric-Membership-Corporation; Columbia (TN); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Benefits package

Job summary

Duck River Electric Membership Corporation in Columbia, TN, seeks a dedicated Member Services Representative to serve members in person, by phone, and online. You will handle payments, billing, and account updates while upholding company policies and delivering courteous service.

The role requires strong communication, attention to detail, and a willingness to learn; expect training and opportunities within a community-focused utility.

Qualifications

• High School diploma or equivalent required.
• Experience in utilities, accounting, banking, or other office settings preferred.
• Valid Tennessee driver's license or ability to obtain one.

Responsibilities

• Complete mandatory training programs for the MSR role.
• Deliver exceptional member service in person, by phone, and online.
• Assist with billing and collection activities and reconcile transactions.
• Welcomes members, processes payments, disburses funds, and records transactions.
• Create and manage member accounts, including updates and closures.

Skills

Customer service

Communication skills

Cash handling

Attention to detail

Education

High School diploma or equivalent

Tools

Billing software

MS Office Suite

Job description

Duck River Electric Membership Corporation in Columbia, TN, seeks a dedicated Member Services Representative to serve members in person, by phone, and online. You will handle payments, billing, and account updates while upholding company policies and delivering courteous service.

The role requires strong communication, attention to detail, and a willingness to learn; expect training and opportunities within a community-focused utility.