Member Experience Specialist - Customer Care & Up-Sell

Berkeley Electric Cooperative, Inc; Moncks Corner (SC); On-site; USD 32,000 - 46,000; Full time

Job summary

Berkeley Electric Cooperative, Inc. in Moncks Corner, SC, is seeking a Member Service Specialist to provide outstanding service to members through in-person, phone, and digital channels.

You will help with billing, inquiries, and cross-selling products and services offered by the Cooperative. The role requires a high school diploma or equivalent, two years of customer service experience, basic typing and computer skills, and strong communication.

Qualifications

• High school diploma or equivalent required; clerical subjects preferred.
• Two years of customer service experience in person, phone, or online channels.
• Proficient in standard business writing and grammar; basic typing and PC skills required.

Skills

Customer service

Telephone etiquette

Cash handling

Professional writing

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Berkeley Electric Cooperative, Inc. in Moncks Corner, SC, is seeking a Member Service Specialist to provide outstanding service to members through in-person, phone, and digital channels.

You will help with billing, inquiries, and cross-selling products and services offered by the Cooperative. The role requires a high school diploma or equivalent, two years of customer service experience, basic typing and computer skills, and strong communication.