Member Experience Specialist - Service & Payments

Southern Pine Electric; Taylorsville (MS); On-site; USD 30,000 - 42,000; Full time

Job summary

Southern Pine Electric seeks a Member Service Representative for the Newton District Office. The role focuses on delivering courteous service to members, handling transactions at the service window, by phone, mail, or night depository, and ensuring accurate records for billing and accounting processes.

The position emphasizes professional presentation, orderly work area maintenance, and the ability to resolve conflicts or arrange payments as needed within a community utility setting.

Responsibilities

• Greets each person entering the building and provides prompt and courteous service by responding to their requests or by directing them to the proper functional authority.
• Receives and processes payments and transactions conducted at the service window, by telephone, mail or night depository. Makes accurate records of all transactions and prepares them for further processing by billing or accounting department employees. May also resolve conflicts and make payment arrangements.
• Maintains work area in a neat and orderly condition. Maintains an acceptable personal appearance to project a professional image and to enhance public relations.

Job description

Southern Pine Electric seeks a Member Service Representative for the Newton District Office. The role focuses on delivering courteous service to members, handling transactions at the service window, by phone, mail, or night depository, and ensuring accurate records for billing and accounting processes.

The position emphasizes professional presentation, orderly work area maintenance, and the ability to resolve conflicts or arrange payments as needed within a community utility setting.