Part-Time Member Experience Specialist

Decatur County Rural Electric Membership Corp; Greensburg (IN); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Benefits eligible

Job summary

Decatur County Rural Electric Membership Corp is seeking a part-time Member Service Representative to be the primary contact for members, handling account questions and payments while supporting service orders and transfers.

The role involves selling broadband services, answering inquiries, and resolving Tier 1 tech issues. Candidates should have a high school diploma, customer service experience, and money-handling skills. This position offers in-person interaction in Greensburg, IN.

Qualifications

• High school diploma or equivalent required.
• 2 years of customer service, sales and computer knowledge.
• 1 year experience handling money in a business environment.

Responsibilities

• Assist and help members by telephone or in person to provide information and answer account questions.
• Process member payments through cash register, drive-up window, or night deposit.
• Initiate and close account transfers, reconnects, disconnects and new service orders.
• Initiate service orders for tree work, security lights and other miscellaneous items.
• Perform office support functions.
• Complete gas applications, transfers, job sheets, obtain lease agreements and SPCs.
• Sell broadband services and describe features, benefits, and value to customers.
• Handle Tier 1 trouble ticket calls and troubleshoot to resolution.

Skills

Microsoft Office

Verbal communication

Written communication

Confidentiality

Cyber-security awareness

Multitasking

Customer service

Education

High school diploma or equivalent

2 years customer service experience

1 year handling money

Job description

Decatur County Rural Electric Membership Corp is seeking a part-time Member Service Representative to be the primary contact for members, handling account questions and payments while supporting service orders and transfers.

The role involves selling broadband services, answering inquiries, and resolving Tier 1 tech issues. Candidates should have a high school diploma, customer service experience, and money-handling skills. This position offers in-person interaction in Greensburg, IN.