Member Experience Specialist

massbaycu; Boston (MA); On-site; USD 42,000 - 54,000; Full time

Job summary

MassBay Credit Union in Boston is seeking a dedicated Member Service Representative to deliver high-quality service and accurate transactions under the direction of branch leadership. You will greet members, listen to their needs, and guide them through product and service options while maintaining confidentiality.

You will handle deposits, withdrawals, checking and savings accounts, and online banking tasks with care.

Qualifications

• Excellent customer service and interpersonal skills.
• Strong communication and listening abilities.
• Demonstrated discretion and confidentiality in handling member information.

Responsibilities

• Deliver an exceptional member experience by greeting members and listening carefully.
• Process teller transactions and update member contact information with accuracy.
• Open new checking and savings accounts and provide account information and guidance.
• Maintain confidentiality and adhere to all policies and procedures.
• Support branch operations, including online banking navigation and routine customer inquiries.

Skills

Customer service

Communication

Discretion

Job description

MassBay Credit Union in Boston is seeking a dedicated Member Service Representative to deliver high-quality service and accurate transactions under the direction of branch leadership. You will greet members, listen to their needs, and guide them through product and service options while maintaining confidentiality.

You will handle deposits, withdrawals, checking and savings accounts, and online banking tasks with care.