Member Experience Specialist - Branch Banking

massbaycu; Boston (MA); On-site; USD 42,000 - 48,000; Full time

Job summary

Mass Bay Credit Union is seeking a Member Service Associate who will provide high-quality member service, handle transactions accurately, greet members, and promote bank products. Under supervision, you will learn policies, perform teller tasks, and open accounts while building relationships with members.

You will use digital tools, stay compliant with procedures, and contribute to a collaborative team focused on growth and excellent service.

Qualifications

• High school diploma or equivalent required. Some experience in member service preferred, but not required.

Responsibilities

• Greet members as they enter the branch and deliver exceptional member experiences.
• Handle teller transactions with accuracy and maintain confidentiality.
• Uncover members' financial needs and recommend Mass Bay Credit Union products and services.
• Open new checking and savings accounts and provide information on shares and loans.
• Follow up to ensure member satisfaction and foster relationships.

Skills

Customer service

Communication

Problem solving

Relationship building

Attention to detail

Education

High school diploma

Tools

MS Office

Online banking

Debit card processing

Job description

Mass Bay Credit Union is seeking a Member Service Associate who will provide high-quality member service, handle transactions accurately, greet members, and promote bank products. Under supervision, you will learn policies, perform teller tasks, and open accounts while building relationships with members.

You will use digital tools, stay compliant with procedures, and contribute to a collaborative team focused on growth and excellent service.