Member Experience Specialist — Branch Services

Nashoba Valley Chamber of Commerce; Westford (MA); On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Comprehensive medical plans

Dental and vision plans

Paid time off (PTO) 15+ days per year

Volunteer time off (VTO)

Paid holidays 11+

401(k) with match

Tuition reimbursement

Employee assistance program

Job summary

Workers Credit Union is seeking a Branch Member Service Representative at our Westford, MA branch for full-time work. You will deliver exceptional member service, process financial transactions, and cross-sell appropriate products and services to our members.

You’ll participate in branch growth, community events, and referrals while maintaining accuracy and confidentiality in a fast-paced, on-site branch environment.

Qualifications

• High school diploma or equivalent required.
• Minimum of one year cash handling experience.
• Knowledge of deposits, withdrawals, transfers and other financial transactions.

Responsibilities

• Provide exceptional member service by addressing inquiries, issues, and complaints promptly.
• Lobby leads to ensure a positive member experience and promote products/services.
• Process deposits, withdrawals, loan payments, checks and balance drawers accurately.
• Refer members to internal partners for small business, investments, mortgages, and insurance services.
• Support branch goals through sales activities and community events.

Skills

Communication skills

Interpersonal skills

Cash handling

Banking software

Cash accuracy

Organizational skills

Team collaboration

Confidentiality

Security awareness

ATMs/POS familiarity

Education

High School diploma or equivalent

Tools

Banking software

ATMs

POS systems

Job description

Workers Credit Union is seeking a Branch Member Service Representative at our Westford, MA branch for full-time work. You will deliver exceptional member service, process financial transactions, and cross-sell appropriate products and services to our members.

You’ll participate in branch growth, community events, and referrals while maintaining accuracy and confidentiality in a fast-paced, on-site branch environment.