Member Experience Specialist

LTFMGTCO LTF Club Management Co; Bloomingdale (IL); Presencial; USD 21.000 - 25.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Subsidized membership

Product discounts

401(k) plan

Training and development

Paid sick leave

Deferred compensation

Descripción de la vacante

Life Time in Bloomingdale, IL seeks a Membership Concierge I to deliver exceptional customer service to members and guests. As the first point of contact, you help ensure visitors feel welcome and valued while guiding them through club programming, events, pricing, and policies.

The role emphasizes relationship-building, a hospitality mindset, and teamwork in a fast-paced, healthy environment. Minimum experience and certification requirements are outlined, with eligibility for full benefits for

Formación

• Minimum of 6 months service/reception experience.
• Complete Concierge Certification upon hire.
• Must work a minimum of 15 hours per week.
• Commitment to serve others.
• Effective communication skills.
• Passion for living a healthy way of life.
• Ability to multi-task and deliver high quality customer service in a fast-paced environment.
• Must have good verbal communication.
• Must be able to stand for 4 hours at a time.

Responsabilidades

• Operates as first point of contact for members and guests.
• Receives and facilitates incoming phone calls from members and guests.
• Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies.
• Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences.
• Assists members with transactions and general account changes.

Conocimientos

Customer service

Phone handling

Verbal communication

Multi-tasking

Educación

HS graduate

Descripción del empleo

Life Time in Bloomingdale, IL seeks a Membership Concierge I to deliver exceptional customer service to members and guests. As the first point of contact, you help ensure visitors feel welcome and valued while guiding them through club programming, events, pricing, and policies.

The role emphasizes relationship-building, a hospitality mindset, and teamwork in a fast-paced, healthy environment. Minimum experience and certification requirements are outlined, with eligibility for full benefits for