Member Experience Concierge

Life Time Inc.; Bloomingdale (IL); Presencial; USD 21.000 - 25.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully subsidized membership

Discounts on Life Time products and/or

401(k) retirement savings plan with a

Descripción de la vacante

Life Time Inc. is seeking a Membership Concierge I to deliver top-tier customer service to members and guests at our Bloomingdale club.

As the first point of contact, you will welcome visitors, answer questions about programs, events and policies, and help members with transactions and account changes. The role emphasizes a hospitality mindset, strong communication, and the ability to multitask in a fast-paced environment while providing an exceptional member experience that supports their

Formación

• Minimum of 6 months service/reception experience.
• Complete Concierge Certification upon hire.
• Must work a minimum of 15 hours per week.
• Commitment to serve others.
• Effective communication skills.
• Passion for living a healthy way of life.
• Ability to multi-task and deliver high quality customer service in a fast-paced environment.
• Must have good verbal communication.
• Must be able to stand for 4 hours at a time.

Responsabilidades

• Operates as first point of contact for members and guests.
• Receives and facilitates incoming phone calls from members and guests.
• Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies.
• Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences.
• Assists members with transactions and general account changes.

Conocimientos

Customer service

Hospitality mindset

Communication

Multi-tasking

Stand for hours

Team player

Educación

HS Diploma

Descripción del empleo

Life Time Inc. is seeking a Membership Concierge I to deliver top-tier customer service to members and guests at our Bloomingdale club.

As the first point of contact, you will welcome visitors, answer questions about programs, events and policies, and help members with transactions and account changes. The role emphasizes a hospitality mindset, strong communication, and the ability to multitask in a fast-paced environment while providing an exceptional member experience that supports their