Member Experience Specialist

Planet Fitness - Garlan; Bakersfield (CA); Presencial; USD 30.000 - 38.000; Jornada completa

Descripción de la vacante

Planet Fitness - Garlan is seeking a Member Services Representative to deliver exceptional customer service to members, prospective members and guests. You will greet visitors, handle front desk tasks, assist with sign-ups, and guide tours while ensuring the club remains clean and welcoming.

Communication and a positive attitude are essential, as is punctuality and reliability. This role supports daily operations and strengthens the member experience at our Bakersfield location.

Formación

• Must have customer service experience or background.
• Basic computer skills required for daily tasks.
• Interest in fitness and health is a plus.
• Positive, upbeat demeanor and reliable attendance.
• Strong communication and problem-solving abilities.

Responsabilidades

• Greet members, prospective members and guests with exceptional service.
• Answer phones, assist callers, and guide tours as needed.
• Check members in and help with new member sign-ups.
• Update member information in the system.
• Respond to questions and concerns and escalate when necessary.
• Maintain cleanliness and neatness of the club.

Conocimientos

Customer service

Computer basics

Communication skills

Dependability

Positive attitude

Problem solving

Listening skills

Diplomacy

Educación

High School diploma or GED

Descripción del empleo

Planet Fitness - Garlan is seeking a Member Services Representative to deliver exceptional customer service to members, prospective members and guests. You will greet visitors, handle front desk tasks, assist with sign-ups, and guide tours while ensuring the club remains clean and welcoming.

Communication and a positive attitude are essential, as is punctuality and reliability. This role supports daily operations and strengthens the member experience at our Bakersfield location.