Member Experience & Solutions Specialist

Auto Glass Specialists; Swartz Creek (MI); On-site; USD 32,000 - 37,000; Full time

Job summary

Financial Plus Credit Union in Michigan is seeking a motivated Member Service Representative to deliver exceptional service and drive solutions through face-to-face interactions and outbound calls. You will open, service and problem-solve various accounts and guide members toward appropriate products and services.

With 38 hours per week and an hourly pay range of $23.00-$27.00 plus incentive pay, you’ll build trusted relationships, maintain accurate records, and collaborate with team members to

Qualifications

• Knowledge of credit union products and services.
• Ability to cross-sell and build member relationships.
• Detail-oriented with adherence to policies.
• Strong communication and interpersonal skills.

Responsibilities

• Cross-sell products and services to address financial needs.
• Obtain new membership through outbound calls and networking.
• Open and service various account types.
• Ensure compliance with laws and regulations.

Skills

Cross-selling

Customer service

Outbound calling

Communication

Education

HS Diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Financial Plus Credit Union in Michigan is seeking a motivated Member Service Representative to deliver exceptional service and drive solutions through face-to-face interactions and outbound calls. You will open, service and problem-solve various accounts and guide members toward appropriate products and services.

With 38 hours per week and an hourly pay range of $23.00-$27.00 plus incentive pay, you’ll build trusted relationships, maintain accurate records, and collaborate with team members to