Member Experience & Solutions Specialist

VyStar Credit Union; Jacksonville (FL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

401(k) Plan

Tuition reimbursement

On-the-job training

Job summary

VyStar Credit Union in Jacksonville, FL, is seeking a Relationship Specialist I to deliver outstanding member experiences both in person and over the phone. You will identify member needs, build relationships, and guide readers through VyStar's deposit, loan, and investment options.

The role emphasizes cross-selling and professional service with a focus on accuracy and compliance. The position benefits from VyStar's training and support, offering a practical pathway into financial services with

Qualifications

• Experience in a sales and/or customer service role preferred.
• Strong communication and listening skills essential.
• Ability to process transactions and account requests accurately.

Responsibilities

• Provide unbelievable member experiences during every interaction, on phone and in person.
• Identify member needs and cross-sell VyStar solutions appropriately.
• Handle personal and business transactions, open accounts, and process loan applications.
• Explain basics of credit and savings options and refer more complex products.
• Maintain professionalism, integrity, and compliance in all activities.

Skills

Sales experience

Customer service

Communication skills

Cross-selling

Financial knowledge

MS Office proficiency

Education

High School Diploma/GED

Associate's degree preferred

Tools

Microsoft Office

Job description

VyStar Credit Union in Jacksonville, FL, is seeking a Relationship Specialist I to deliver outstanding member experiences both in person and over the phone. You will identify member needs, build relationships, and guide readers through VyStar's deposit, loan, and investment options.

The role emphasizes cross-selling and professional service with a focus on accuracy and compliance. The position benefits from VyStar's training and support, offering a practical pathway into financial services with