Member Experience & Solutions Specialist I

VyStar Credit Union; Orange Park (FL); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

401(k) Plan

Tuition reimbursement

On-the-job training

Job summary

VyStar Credit Union is seeking a Relationship Specialist I in Florida to deliver exceptional member experiences both in person and over the phone. You will identify member needs, ask discovery questions, and grow consumer and business relationships by offering VyStar solutions.

The role emphasizes educating members and providing accurate account support, with a focus on service excellence. The position requires strong communication skills, a sales mindset, and the ability to work in a fast-paced

Qualifications

• High School Diploma or GED required.
• Associate’s degree preferred.
• Experience in a sales and/or customer service position, preferably with a financial institution.

Responsibilities

• Provide unbelievable member experiences in-person and by phone.
• Identify member cues, ask open-ended questions, and grow relationships by identifying needs.
• Explain and position VyStar financial solutions to meet member needs.
• Handle personal and business transactions, open accounts, and process loan applications.
• Educate members on credit and savings options and refer to more complex products as needed.
• Provide services such as notary, wire transfers, and other member support tasks.
• Ensure compliance with risk and regulatory guidelines.

Skills

Active listening

Verbal communication

Written communication

Sales mindset

Customer service

Problem solving

Education

High School Diploma/GED

Associate’s degree

Tools

Microsoft Office

Internet

Job description

VyStar Credit Union is seeking a Relationship Specialist I in Florida to deliver exceptional member experiences both in person and over the phone. You will identify member needs, ask discovery questions, and grow consumer and business relationships by offering VyStar solutions.

The role emphasizes educating members and providing accurate account support, with a focus on service excellence. The position requires strong communication skills, a sales mindset, and the ability to work in a fast-paced