Member Experience & Solutions Specialist

VyStar Credit Unions; Daytona Beach (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

VyStar Credit Union in Daytona Beach, FL seeks a Relationship Specialist I to deliver exceptional member experiences in person and on the phone. You will identify member needs, cross-sell banking solutions, and support opening accounts and loan applications.

A friendly, professional demeanor is essential for building trust and meeting performance goals. The role emphasizes accurate transactions, strong listening skills, and proactive follow-up with members to grow relationships and ensure

Qualifications

• Experience in sales and/or customer service preferred.
• Strong verbal and written communication skills.
• Must be able to handle multiple tasks in a fast-paced environment.

Responsibilities

• Provide exceptional member experiences in-person and over the phone.
• Identify member needs and cross-sell VyStar solutions.
• Open accounts and process loan applications as needed.
• Explain banking options and refer complex products when appropriate.
• Maintain compliance with policies and risk controls.

Skills

Sales experience

Customer service

Communication skills

Active listening

Multitasking

Education

High School Diploma/GED

Associate’s degree preferred

Tools

Microsoft Office

Internet proficiency

Job description

VyStar Credit Union in Daytona Beach, FL seeks a Relationship Specialist I to deliver exceptional member experiences in person and on the phone. You will identify member needs, cross-sell banking solutions, and support opening accounts and loan applications.

A friendly, professional demeanor is essential for building trust and meeting performance goals. The role emphasizes accurate transactions, strong listening skills, and proactive follow-up with members to grow relationships and ensure