Member Experience & Relationship Advisor

VyStar Credit Union; Yulee (FL); On-site; USD 38,000 - 62,000; Part time

Job summary

VyStar Credit Union is seeking a Relationship Specialist in Florida to deliver outstanding member experiences both on the phone and in person. You will identify member needs, open accounts, process loans, and cross-sell deposit, credit, insurance, and investment solutions.

The role requires strong listening and communication skills, proficiency with the Internet and Microsoft Office, and a professional, proactive attitude. Candidates with sales enthusiasm and the ability to multitask will excel.

Qualifications

• Ability to process accurate transactions and requests.
• Must possess and utilize excellent listening skills, verbal, and written communications skills.
• Proficient in the use of the Internet and Microsoft Office.
• Must have an outgoing personality and a strong desire to help people.
• Must be professional in appearance and attitude.
• Must be able to handle many tasks in a fast-paced environment.
• Must possess strong critical thinking and decision-making abilities.
• Strong communication skills and a genuine passion for sales are essential for success in this role.
• May stand throughout entire shift in order to assist members or other staff.

Responsibilities

• Use each member interaction both on the phone and in-person to provide unbelievable member experiences from greeting and welcoming, to strengthening and enhancing member relationships through quality conversations and cross-selling credit union solutions effectively.
• Identify member cues, ask open-ended discovery questions, and grow consumer and business relationships by identifying member needs.
• Understand and position consumer and business deposit, credit, insurance, and investment solutions appropriately.
• Handle personal and business account transactions, open accounts, and process various types of loan applications.
• Explain basics of credit and savings options and effectively refer more complex business products, mortgage solutions, investments options, and insurance.
• Provide additional services to members such as account maintenance, notary, wire transfer, savings bond redemption, safe deposits box services, fraud claims, and credit card disputes.
• Support and participate in all Credit Union initiatives and campaigns.
• Exercise sound judgment and discretion while remaining compliant with well-defined limits and guidelines.
• Work with relative independence to accomplish tasks.
• Exhibit a high degree of integrity, trustworthiness, and professionalism always.
• Exude a positive and professional attitude with members and partners consistently.
• Resolve member problems independently, seeking to find ways to a "yes" whenever possible, and escalating more complex concerns.
• Embrace VyStar's Standards of Excellence, Behaviors of Excellence, Being Unbelievable, and the Great 8 Member Service Commitments.
• Actively lead by example through community service supporting the VyStar brand.
• Utilize excellent verbal and written communication skills.
• Utilize all available relationship-building and documentation tools to ensure comprehensive follow-up with members, fostering continued growth in member relationships through proactive engagement and personalized service.
• Engage proactively with members through outbound calls to understand needs and provide comprehensive solutions related to VyStar Credit Union's products and services, resulting in booked sales.
• Address and overcome objections effectively while educating members about the wide array of offerings available.
• Perform other duties as assigned.
• All employees and business units, as first line of defense, are expected to proactively help identify, assess, manage, and report risks within their domain of work. To enhance a healthy risk culture and support our growth for good pillar, employees will maintain vigilance in safeguarding our operations while ensuring compliance with regulatory mandates. The Risk team serves as the second line of defense by providing risk oversight and credible challenge whereas the Audit team serves as the third line of defense by providing risk assurance.

Skills

Active listening

Verbal & written communication

Microsoft Office

Internet

Outgoing personality

Professional appearance

Multitasking

Critical thinking

Decision making

Sales enthusiasm

Education

High school diploma/GED

Associate's degree

Tools

Internet

Microsoft Office

Job description

VyStar Credit Union is seeking a Relationship Specialist in Florida to deliver outstanding member experiences both on the phone and in person. You will identify member needs, open accounts, process loans, and cross-sell deposit, credit, insurance, and investment solutions.

The role requires strong listening and communication skills, proficiency with the Internet and Microsoft Office, and a professional, proactive attitude. Candidates with sales enthusiasm and the ability to multitask will excel.