Member Experience & Solutions Advocate

Texas Dow Employees Credit Union; Lake Jackson (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Texas Dow Employees Credit Union seeks a Member Service Representative to deliver a superior Member experience, assist with deposits, withdrawals and loan payments, and promote digital banking tools.

The role emphasizes deepening relationships, cross-selling products, and providing friendly, accurate service in a branch setting. Evening/weekend availability may be required. Training on TDECU processes ensures accuracy and compliance.

Qualifications

• High School Diploma or equivalent required.
• Additional training is preferred.

Responsibilities

• Delivers a Member experience by assisting with deposits, withdrawals, loan payments, and other transactions.
• Educates Members on digital solutions and cross-sells products and services.
• Balances cash and postings daily across lobby and drive-up.
• Resolves Member inquiries timely and professionally; escalates issues when needed.
• Performs routine compliance tasks and adheres to bank policies.

Skills

Attention to detail

Interpersonal communication

REAL service

Proactive attitude

Oral and written communication

Time management

Multi-tasking

Cash handling

Tech troubleshooting

Weekend availability

Education

High School Diploma or equivalent

Additional training preferred

Tools

Ten-key calculator

Computer keyboard by touch

Mobile/Online banking knowledge

Job description

Texas Dow Employees Credit Union seeks a Member Service Representative to deliver a superior Member experience, assist with deposits, withdrawals and loan payments, and promote digital banking tools.

The role emphasizes deepening relationships, cross-selling products, and providing friendly, accurate service in a branch setting. Evening/weekend availability may be required. Training on TDECU processes ensures accuracy and compliance.