Member Experience & Solutions Advisor

VyStar Credit Unions; Palatka (FL); On-site; USD 32,000 - 42,000; Part time

Benefits offered by this job

401(k) plan

Tuition reimbursement

Extensive training program

Part-time hours (minimum 30 per week)

Job summary

VyStar Credit Union in Palatka, FL is hiring a Relationship Specialist I to deliver exceptional member experiences in both phone and in-person interactions. You will identify member needs, present VyStar financial solutions, and assist with deposits, loans, and account actions.

The role emphasizes strong communication, a sales mindset, and adherence to policies while providing proactive service and problem resolution.

Qualifications

• High school diploma or GED required; associate degree preferred.
• Experience in sales or customer service, especially in financial services, is preferred.
• Strong communication and active listening skills are essential.

Responsibilities

• Deliver outstanding member experiences via phone and in person.
• Identify member needs, ask questions, and cross-sell VyStar solutions.
• Process deposits, loans, and account-related requests accurately.
• Explain products and refer complex financial options when appropriate.
• Maintain compliance and professionalism in all interactions.

Skills

Active listening

Verbal communication

Sales orientation

Customer service

Microsoft Office

Education

High School Diploma/GED

Associate’s degree preferred

Tools

Microsoft Office

Job description

VyStar Credit Union in Palatka, FL is hiring a Relationship Specialist I to deliver exceptional member experiences in both phone and in-person interactions. You will identify member needs, present VyStar financial solutions, and assist with deposits, loans, and account actions.

The role emphasizes strong communication, a sales mindset, and adherence to policies while providing proactive service and problem resolution.