Member Experience & Sign-Up Specialist

Paycom - ATS; Bowling Green (OH); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

PTO – Paid Time Off

401(K) and Roth Retirement Savings

Black Card Membership discount

Job summary

Planet Fitness is seeking a Member Services Representative to deliver friendly, professional service to members and guests. You will handle inquiries, process memberships and payments, and help maintain a clean, welcoming club environment.

The role emphasizes sales support, membership upgrades like Black Card, and adherence to business policies. On-site work ensures a positive, high-energy member experience every day.

Qualifications

• High school diploma or equivalent preferred.
• Prior experience in a club fitness setting is helpful.
• Ability to work on-site and interact professionally with members.
• Must be 18 years or older and pass background checks where required.

Responsibilities

• Greet members and guests in a friendly, professional manner.
• Provide information about memberships and amenities; assist with tours and sign-ups.
• Process memberships, cancellations and payments accurately in the POS system.
• Maintain club cleanliness and safety throughout shifts.

Skills

Customer service

Sales

Communication

Teamwork

Education

High school diploma or equivalent

Tools

POS system

Job description

Planet Fitness is seeking a Member Services Representative to deliver friendly, professional service to members and guests. You will handle inquiries, process memberships and payments, and help maintain a clean, welcoming club environment.

The role emphasizes sales support, membership upgrades like Black Card, and adherence to business policies. On-site work ensures a positive, high-energy member experience every day.