Member Experience & Service Specialist

Members 1st Federal Credit Union; Williamsport (Lycoming County); Presencial; USD 23 000 - 33 000; Tempo integral

Resumo da oferta

Members 1st Federal Credit Union in Williamsport, PA is seeking a Universal Member Service Representative to support daily branch operations and deliver exceptional member service.

You will assist with new accounts, lending inquiries, and service requests, while guiding members toward self-service options and consulting on products and services. A strong communication style and cash handling experience are valued.

Qualificações

• 1-3 years of related experience.
• High school diploma or equivalent.
• Ability to promote products and services to meet customer needs.
• Excellent communication and interpersonal skills.
• Familiarity with PCs and applicable software.

Responsabilidades

• Assist members with new accounts, lending, and service questions.
• Support branch growth of deposits, loans, and service ratio.
• Promote a consultative sales culture and guide members to self-service options.
• Ensure compliance with credit union policies and procedures.

Conhecimentos

Customer service

Sales skills

Communication

Attention to detail

Credit union products

Cash handling

Problem solving

PC skills

Formação académica

High school diploma or equivalent

Descrição da oferta de emprego

Members 1st Federal Credit Union in Williamsport, PA is seeking a Universal Member Service Representative to support daily branch operations and deliver exceptional member service.

You will assist with new accounts, lending inquiries, and service requests, while guiding members toward self-service options and consulting on products and services. A strong communication style and cash handling experience are valued.