Member Service Specialist – Banking & Solutions

Service 1st Federal Credit Union; Montandon (PA); On-site; USD 32,000 - 42,000; Full time

Job summary

Service 1st Federal Credit Union in Pennsylvania seeks a Float Member Service Representative to support Montandon, Mifflinburg and Lewisburg branches. Monday through Saturday availability is required, with a focus on helping members meet routine financial goals and delivering outstanding service.

The role emphasizes processing transactions, cross-selling deposit/loan products, and resolving member questions with friendly, accurate assistance across multiple daily tasks.

Qualifications

• One year to three years of related experience in customer service, cash handling, sales, banking or financial services.
• High school education or GED required.
• Interpersonal skills to communicate with members and operate a computer.

Responsibilities

• Receive and process member financial transactions.
• Cross-sell deposits, loans, and convenience services to members.
• Research member account questions and resolve concerns.
• Perform daily, weekly and monthly routine tasks.
• Maintain cash drawer accuracy and balance the cash drawer.
• Adhere to policies including Bank Secrecy Act and confidentiality.
• Participate in training and professional development activities.

Skills

Customer service

Cash handling

Sales

Banking

Financial services

Education

High school diploma or GED

Job description

Service 1st Federal Credit Union in Pennsylvania seeks a Float Member Service Representative to support Montandon, Mifflinburg and Lewisburg branches. Monday through Saturday availability is required, with a focus on helping members meet routine financial goals and delivering outstanding service.

The role emphasizes processing transactions, cross-selling deposit/loan products, and resolving member questions with friendly, accurate assistance across multiple daily tasks.