Member Service Rep II - Branch Ops & Sales

Members 1st Federal Credit Union; Mechanicsburg (Cumberland County); On-site; USD 28,000 - 30,000; Full time

Job summary

Members 1st Federal Credit Union in Mechanicsburg, PA, is seeking a Member Service Representative II to float across the Central Region, based at the Market Plaza branch. You will help members with accounts, loans, and services while delivering exceptional service.

This role focuses on consultative sales, compliance with policies, and supporting branch growth. You will mentor staff when needed and connect members to technology and self-service options.

Qualifications

• 1–3 years of related experience.
• General and business knowledge equivalent to a high school diploma

Responsibilities

• Float position supporting the Central Region, based out of the Market Plaza branch.
• Assist members with new accounts, lending, and service questions.
• Ensure compliance with credit union policies and branches standards.
• Engage with members to promote self-service options and technology.
• Provide coverage for other departments as needed.

Skills

Communication skills

Attention to detail

Credit union product knowledge

Cash handling

Sales opportunity awareness

Analytical skills

Time management

Leadership

PC software familiarity

Education

High school diploma

Tools

PCs and software

Job description

Members 1st Federal Credit Union in Mechanicsburg, PA, is seeking a Member Service Representative II to float across the Central Region, based at the Market Plaza branch. You will help members with accounts, loans, and services while delivering exceptional service.

This role focuses on consultative sales, compliance with policies, and supporting branch growth. You will mentor staff when needed and connect members to technology and self-service options.