Member Experience & Scheduling Specialist

Hassle Free Home Services, Inc.; Rockville (MD); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health/vision/dental insurance

PTO

Opportunities for growth

Exposure to cross-functional teams

Job summary

Hassle Free Home Services, Inc. is seeking a Members Services Specialist to deliver a high-touch, white-glove member experience.

You will manage a high volume of member communication, scheduling logistics, and operational details with strong organization and follow-through. Key responsibilities include onboarding new members, triaging inquiries via our helpdesk, coordinating daily technician and vendor schedules, and maintaining precise CRM records.

Qualifications

• 2–3+ years of experience in customer service, sales, or a client-facing role.
• Strong verbal and written communication skills.
• Exceptional organizational skills with the ability to manage multiple moving pieces.

Responsibilities

• Onboarding new members with scheduling and clear expectations.
• Manage and triage member communications through the helpdesk, email, phone, and text.
• Coordinate daily changes to technician, member, and vendor schedules.
• Maintain accurate CRM records and data integrity.
• Collaborate cross-functionally with sales and operations to enhance service delivery.

Skills

Customer service

Communication

Organization

Problem solving

Tech-savvy

Tools

Google Suite

Excel

Helpdesk systems

Job description

Position: Members Services Specialist

Who We Are

Hassle Free Home Services was born out of a realization that homeownership came with its share of surprises – a never-ending to-do list, constant maintenance, and unexpected upgrades. Since 2003, we've assisted hundreds of homeowners with a simple motto: “one call solves it all.” Our monthly home maintenance and management services are designed to let homeowners reclaim their precious free time. Join our passionate team in our shared mission to create lifelong relationships with our members, transforming homeownership into a truly hassle-free experience.

Position Overview

The Member Services Specialist is part of a team responsible for delivering a high-touch, white-glove member experience. You will contribute to a shared standard of excellence, ensuring that every interaction is handled thoughtfully, proactively, and with precision. Day-to-day, this role involves managing a high volume of member communication, scheduling logistics, and operational details—requiring strong organization and consistent follow-through.

Success in this role requires a strong sense of ownership and a commitment to delivering an exceptional customer experience as part of a collaborative team. This role is ideal for someone who takes pride in getting every detail right—you are highly organized, naturally meticulous, and consistently approach your work with care and accuracy.

What You’ll Accomplish

• Member Onboarding: Conduct onboarding calls that set members up for a successful first visit, including coordinating schedules, setting clear expectations and ensuring they feel informed and prepared.
• Member Communication: Manage and triage company communications through our helpdesk system, email, phone, and text.
• Schedule Management: Coordinate daily changes to technician, member and vendor schedules.
• Data Management: Maintain accurate records of member information and service requests within our CRM system, ensuring data integrity and accessibility.
• Cross-Functional Support: Collaborate with other departments, including sales and operations, to address member needs and enhance overall service delivery.

Who You Are

• 2–3+ years of experience in customer service, sales, or a client-facing role
• Strong verbal and written communication skills—you genuinely enjoy helping and talking to people
• Exceptional organizational skills with the ability to manage multiple moving pieces at once
• Proactive, detail-oriented problem solver who takes ownership, follows through without being asked, and ensures nothing slips through the cracks
• Comfortable with technology (Google Suite, Excel, and internal tools); experience with helpdesk systems is a plus
• A background or interest in home maintenance/handyman work is a plus

Benefits

• Health/vision/dental insurance
• PTO
• Opportunities for growth and advancement within a scaling, high-impact company
• Exposure to cross-functional teams and the opportunity to build a broad operational skill set

Job Type: Salaried

Schedule: Full-time