Member Experience & Events Coordinator

Ultimate Staffing; Eden Prairie (MN); On-site; USD 27,552 - 33,062; Full time

Job summary

Ultimate Staffing in Eden Prairie, MN is seeking a proactive Member Experience Specialist to support our growing member base. You will handle inquiries, manage transactions, and assist with training seminars and event logistics.

The ideal candidate is a clear communicator, highly organized, and thrives in a team-oriented environment. Responsibilities include responding to inquiries via phone, email, and chat; processing memberships, renewals, orders, and subscriptions; coordinating events and

Qualifications

• 3-5 years of experience in customer service or a related office role.
• Excellent written and verbal communication skills.
• Strong attention to detail and ability to manage multiple priorities.
• Proficiency in Microsoft Office Suite

Responsibilities

• Deliver timely, courteous, and accurate responses to member inquiries via phone, email, and chat.
• Identify member needs and provide effective, solution-oriented support.
• Process membership applications, renewals, product orders, and subscriptions.
• Conduct regular outreach to members to encourage timely renewals.
• Maintain accurate and up-to-date member records and account details.
• Provide guidance on membership benefits, events, publications, and available resources.
• Handle event-related tasks including registrations, transfers, payments, refunds, and issuing confirmations and invoices.
• Prepare materials for events and archive event data; follow up on outstanding payments.
• Coordinate with internal teams to ensure accurate financial tracking and reporting

Skills

Customer service

Communication

Attention to detail

Multi-tasking

Education

Post-secondary education

Tools

MS Office

Job description

Ultimate Staffing in Eden Prairie, MN is seeking a proactive Member Experience Specialist to support our growing member base. You will handle inquiries, manage transactions, and assist with training seminars and event logistics.

The ideal candidate is a clear communicator, highly organized, and thrives in a team-oriented environment. Responsibilities include responding to inquiries via phone, email, and chat; processing memberships, renewals, orders, and subscriptions; coordinating events and