Member Services Specialist

Hassle Free Home Services; Rockville (MD); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

PTO

Opportunities for growth

Job summary

Hassle Free Home Services is seeking a Member Services Specialist to deliver a high-touch, white-glove experience for our members. You will manage onboarding calls, coordinate schedules, and handle member communications with care and accuracy.

Ideal candidates are organized, detail-oriented, and proactive, with 2–3+ years in customer service or related roles. Proficiency with Google Suite, Excel, and helpdesk tools is a plus as you partner with sales and operations to enhance service delivery.

Qualifications

• 2–3+ years in customer service or client-facing role.
• Strong verbal and written communication.
• Excellent organizational skills.
• Proactive, detail-oriented approach to work.
• Comfortable with technology and internal tools.
• Background in home maintenance is a plus.

Responsibilities

• Conduct onboarding calls that set members up for a successful first visit and coordinate schedules.
• Manage and triage member communications via our helpdesk system, email, phone, and text.
• Coordinate daily changes to technician, member and vendor schedules.
• Maintain accurate records of member information and service requests in our CRM.
• Collaborate with sales and operations to address member needs and improve service delivery.

Skills

Customer service

Communication

Organization

Problem solving

Tech-savvy

Team collaboration

Tools

Google Suite

Excel

CRM system

Helpdesk system

Job description

Position: Members Services Specialist

Who We Are

Hassle Free Home Services was born out of a realization that homeownership came with its share of surprises – a never-ending to-do list, constant maintenance, and unexpected upgrades. Since 2003, we've assisted hundreds of homeowners with a simple motto: "one call solves it all." Our monthly home maintenance and management services are designed to let homeowners reclaim their precious free time. Join our passionate team in our shared mission to create lifelong relationships with our members, transforming homeownership into a truly hassle-free experience.

Position Overview

The Member Services Specialist is part of a team responsible for delivering a high-touch, white-glove member experience. You will contribute to a shared standard of excellence, ensuring that every interaction is handled thoughtfully, proactively, and with precision. Day-to-day, this role involves managing a high volume of member communication, scheduling logistics, and operational details—requiring strong organization and consistent follow-through.

Success in this role requires a strong sense of ownership and a commitment to delivering an exceptional customer experience as part of a collaborative team. This role is ideal for someone who takes pride in getting every detail right—you are highly organized, naturally meticulous, and consistently approach your work with care and accuracy.

What You’ll Accomplish

• Member Onboarding: Conduct onboarding calls that set members up for a successful first visit, including coordinating schedules, setting clear expectations and ensuring they feel informed and prepared.
• Member Communication: Manage and triage company communications through our helpdesk system, email, phone, and text.
• Schedule Management: Coordinate daily changes to technician, member and vendor schedules.
• Data Management: Maintain accurate records of member information and service requests within our CRM system, ensuring data integrity and accessibility.
• Cross-Functional Support: Collaborate with other departments, including sales and operations, to address member needs and enhance overall service delivery.

Who You Are

• 2–3+ years of experience in customer service, sales, or a client-facing role
• Strong verbal and written communication skills—you genuinely enjoy helping and talking to people
• Exceptional organizational skills with the ability to manage multiple moving pieces at once
• Proactive, detail-oriented problem solver who takes ownership, follows through without being asked, and ensures nothing slips through the cracks
• Comfortable with technology (Google Suite, Excel, and internal tools); experience with helpdesk systems is a plus
• A background or interest in home maintenance/handyman work is a plus

Benefits

• Health/vision/dental insurance
• PTO
• Opportunities for growth and advancement within a scaling, high-impact company
• Exposure to cross-functional teams and the opportunity to build a broad operational skill set

Job Type: Salaried

Schedule: Full-time