Club Member Experience Specialist

ClubCorp (Invited); Norfolk (VA); On-site; USD 32,000 - 46,000; Full time

Job summary

Invited is seeking a Concierge to join the Member Experience team in a private club setting. You will manage phone calls, reservations, and emails, delivering exceptional service to members before, during, and after visits.

You will also assist with outreach to new and at‑risk members, promote club offerings, and support various member experience initiatives. As a central contact for members, you will greet guests, provide information on facilities and events, and help ensure a personalized,

Qualifications

• Experience in hospitality or concierge services.
• Excellent communication and interpersonal skills.
• Ability to manage reservations and inquiries with courtesy.

Responsibilities

• Provide warm welcome to members and guests and handle inquiries.
• Manage phone calls, reservations, and emails with timely responses.
• Promote club services, events, and member communications to enhance engagement.
• Ensure accurate reservation details and timely confirmations for dining and events.
• Maintain club lobby and common areas to reflect a welcoming atmosphere.
• Document member interactions in the system and support outreach programs.

Skills

Customer service

Phone etiquette

Communication

Reservation management

Job description

Invited is seeking a Concierge to join the Member Experience team in a private club setting. You will manage phone calls, reservations, and emails, delivering exceptional service to members before, during, and after visits.

You will also assist with outreach to new and at‑risk members, promote club offerings, and support various member experience initiatives. As a central contact for members, you will greet guests, provide information on facilities and events, and help ensure a personalized,