Member Relationship Advisor II

Hawaii State Federal Credit Union; Honolulu (HI); On-site; USD 51,000 - 65,000; Full time

Benefits offered by this job

Competitive compensation

Full medical and dental coverage

13 paid holidays

401(k) with match

Transit subsidy

Wellness programs

Tuition assistance

Job summary

Hawaii State Federal Credit Union in Honolulu is seeking a Member Relationship Associate II to deepen member relationships through personalized guidance, lending solutions, and trusted financial advice. This role emphasizes independent handling of complex needs and collaboration within a supportive team environment.

The position focuses on delivering exceptional service, driving member financial wellness, and complying with policies and regulatory standards while supporting colleagues and

Qualifications

• 4+ years of work experience.
• High school diploma or equivalent.
• Knowledge of consumer and residential lending, deposits, account servicing, and member relationship management.
• Strong math, verbal and written communication skills.
• Experience using computer applications and business equipment.

Responsibilities

• Create exceptional member experiences by building trusted relationships and delivering personalized financial solutions.
• Assist members with consumer lending, new account opening, account servicing, and other financial needs while providing accurate and efficient service.
• Identify opportunities to deepen member relationships through products, services, and solutions that support financial well‑being.
• Serve as a resource for team members by sharing knowledge, assisting with training, and supporting complex member situations.
• Ensure compliance with credit union policies, procedures, regulatory requirements, and operational standards.

Skills

Member relationship management

Lending knowledge

Customer service

Touch-typing / computer skills

Education

High school diploma

Tools

Computer applications

Job description

Hawaii State Federal Credit Union in Honolulu is seeking a Member Relationship Associate II to deepen member relationships through personalized guidance, lending solutions, and trusted financial advice. This role emphasizes independent handling of complex needs and collaboration within a supportive team environment.

The position focuses on delivering exceptional service, driving member financial wellness, and complying with policies and regulatory standards while supporting colleagues and