Member Experience Specialist

Gather Federal Credit Union; Hawaii; On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Paid Holidays

Birthday Time Off

On Demand Flexible Pay Checks

Employee Referral Incentive

Medical, Vision, Drug, and Dental

401(K) Retirement Plan

Paid Time Off

Weekends Off

Educational Reimbursement

Flexible Spending Plan

Life & Long-Term Disability Insurance

Employee Loan Discount

Gym Wellness Reimbursement

Job summary

Gather Federal Credit Union in Hawaii seeks a Member Experience Representative to serve members at the front desk, over the counter, and via phone. You will handle deposits, withdrawals, and daily balancing while delivering courteous, accurate service.

The role requires an associate degree or equivalent retail experience, background checks, and a commitment to member satisfaction. The position offers a pay grade of $22–$23 per hour and standard weekday hours.

Qualifications

• Experience in front-line member service and cash handling.
• Ability to balance cash drawer daily and complete reconciliations.
• Strong interpersonal skills and courteous communication.

Responsibilities

• Assist and service members in person, over the counter, drive-up, and by phone.
• Prepare and maintain records of membership account information.
• Process member account transactions and deposits/withdrawals.
• Promote and explain additional credit union services.
• Process membership applications and verify eligibility and accounts.

Skills

Cash handling

Customer service

Balance & reconciliations

Effective communication

Education

Associate’s degree or HS diploma with 6 months teller experience

Job description

Gather Federal Credit Union in Hawaii seeks a Member Experience Representative to serve members at the front desk, over the counter, and via phone. You will handle deposits, withdrawals, and daily balancing while delivering courteous, accurate service.

The role requires an associate degree or equivalent retail experience, background checks, and a commitment to member satisfaction. The position offers a pay grade of $22–$23 per hour and standard weekday hours.