Member Experience & Sales Specialist

24 Hour Fitness USA, LLC; New York (NY); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Free gym membership

Medical and dental coverage

401k with matching

Job summary

24 Hour Fitness USA, LLC in New York, NY is seeking a Sales and Service Expert to deliver a high-value sales and service experience, promoting memberships, fitness and retail products while building relationships and driving revenue.

You will onboard new members, work with the CARE sales model, and collaborate with the Sales and Service team to meet personal and club goals. This role emphasizes member engagement, lead generation, and outstanding guest experiences.

Qualifications

• Requires sales experience and strong customer interaction skills.
• Familiarity with fitness or retail environments is a plus.
• CPR/AED certification within 60 days of employment is required.

Responsibilities

• Provide an outstanding guest and member experience.
• On-board new members and support retention initiatives.
• Achieve personal and team sales goals.
• Generate and manage leads and appointments.

Skills

Sales techniques

Customer service

Interpersonal communication

Team collaboration

POS system operation

Membership software

Computer literacy

Education

High School Diploma or GED

CPR and AED certification

Bachelor's degree preferred

Tools

POS System

Membership System software

Job description

24 Hour Fitness USA, LLC in New York, NY is seeking a Sales and Service Expert to deliver a high-value sales and service experience, promoting memberships, fitness and retail products while building relationships and driving revenue.

You will onboard new members, work with the CARE sales model, and collaborate with the Sales and Service team to meet personal and club goals. This role emphasizes member engagement, lead generation, and outstanding guest experiences.