Member Experience & Sales Specialist

24 Hour Fitness; New York (NY); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Free gym membership

Medical and dental coverage

401k with match

Employee Resource Groups

Paid time off

Job summary

24 Hour Fitness in New York is seeking a Sales and Service Expert to deliver a compelling sales and service experience. You will engage guests, describe membership options, and onboard new members to support retention and club profitability.

The role emphasizes meeting sales targets, leveraging local marketing, and applying the CARE model while supporting a warm, welcoming club environment for members and guests.

Qualifications

• Experience in sales and customer service within fitness or retail is preferred.
• Ability to work with computers and POS systems.
• Strong communication and organizational skills.

Responsibilities

• Deliver an outstanding guest experience through the CARE sales model.
• Tour facilities and explain services to align with guest goals.
• Enroll members using sales techniques and MAP procedures.
• On-board new members and support retention activities to drive profitability.
• Achieve personal and team sales goals and participate in commissions.

Skills

Sales skills

Customer service

Interpersonal communication

Team player

Education

High School Diploma or GED

CPR and AED certification

Bachelor's degree preferred

Tools

POS System

Membership System software

Job description

24 Hour Fitness in New York is seeking a Sales and Service Expert to deliver a compelling sales and service experience. You will engage guests, describe membership options, and onboard new members to support retention and club profitability.

The role emphasizes meeting sales targets, leveraging local marketing, and applying the CARE model while supporting a warm, welcoming club environment for members and guests.