Member Experience & Sales Specialist

Planet Fitness; Hudson (WI); On-site; USD 15,911 - 22,661; Full time

Benefits offered by this job

Free gym membership

Health, dental & vision insurance

HSA

Advancement opportunities

Dollars for Scholars

Job summary

Planet Fitness in Hudson, Wisconsin is seeking a Front Desk Associate to greet guests, support new member sign-ups, and deliver an outstanding member experience at the Hudson club.

You will handle phone inquiries, tours, check-ins, cancellations, and account updates while upholding Planet Fitness standards. This role emphasizes friendly communication, reliability, and teamwork within a supportive environment.

Qualifications

• Customer service-focused approach with a positive attitude.
• Basic computer proficiency and strong interpersonal skills.
• Honesty, reliability, and a strong work ethic.

Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks: answer phone calls, take info calls and tours, assist in member sign-ups, cancellations, and updating member accounts.
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Skills

Customer service

Communication

Listening

Problem solving

Diplomacy

Tools

Basic computer proficiency

Job description

Planet Fitness in Hudson, Wisconsin is seeking a Front Desk Associate to greet guests, support new member sign-ups, and deliver an outstanding member experience at the Hudson club.

You will handle phone inquiries, tours, check-ins, cancellations, and account updates while upholding Planet Fitness standards. This role emphasizes friendly communication, reliability, and teamwork within a supportive environment.