Front Desk & Member Experience Specialist

Planet Fitness - PF Baseline Fitness; Hudson (WI); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Free uniforms

Employee discounts

Free food & snacks

Job summary

Planet Fitness - PF Baseline Fitness in Hudson, Wisconsin is seeking a Customer Service Representative to drive new member sales and create a positive experience for members, prospective members, and guests through friendly, helpful service.

This part-time, non-exempt role reports to the Club Manager and involves front desk duties, including answering calls, member check-ins, tours, sign-ups, cancellations, and maintaining a neat, welcoming club environment.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks, including answering phone calls and assisting with questions or concerns.
• Take info calls and tours.
• Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Skills

Honesty

Customer service

Basic computer

Job description

Planet Fitness - PF Baseline Fitness in Hudson, Wisconsin is seeking a Customer Service Representative to drive new member sales and create a positive experience for members, prospective members, and guests through friendly, helpful service.

This part-time, non-exempt role reports to the Club Manager and involves front desk duties, including answering calls, member check-ins, tours, sign-ups, cancellations, and maintaining a neat, welcoming club environment.