Member Experience & Front Desk Associate

ComForCare Home Care (Raleigh, NC); Hudson (WI); On-site; USD 17,000 - 21,000; Part time

Benefits offered by this job

Free uniforms

Employee discounts

Free food

snacks

Job summary

Planet Fitness - PF Baseline Fitness in Hudson, WI is seeking a part-time Customer Service Representative to welcome members, answer questions, and support front-desk operations.

You will help with tours, sign-ups, member check-ins, cancellations, and maintain a clean, friendly club environment, delivering a superior member experience.

The role emphasizes outstanding communication, listening, and problem-solving to resolve member inquiries and ensure satisfaction.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks and answer phone calls courteously.
• Take information calls and tours and assist in member check-ins.
• Support sign-ups, cancellations, BCM amenity usage, and updating accounts.
• Forward issues to the Club Manager/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Skills

Customer service

Communication

Listening

Problem solving

Diplomacy

Basic computer proficiency

Job description

Planet Fitness - PF Baseline Fitness in Hudson, WI is seeking a part-time Customer Service Representative to welcome members, answer questions, and support front-desk operations.

You will help with tours, sign-ups, member check-ins, cancellations, and maintain a clean, friendly club environment, delivering a superior member experience.

The role emphasizes outstanding communication, listening, and problem-solving to resolve member inquiries and ensure satisfaction.