Member Experience & Sales Concierge

Planet Fitness; Faribault (MN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and onefamily

Team Member Support Team

Health, Dental and Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Advancement Opportunities

Job summary

Planet Fitness in Faribault, MN is seeking a Customer Service Representative to greet members and guests and drive new member sales while delivering an exceptional experience. You will handle front desk tasks, tours, and sign-ups, and support club operations with a friendly, professional attitude.

Ideal candidates have strong customer service skills, basic computer proficiency, and a dedication to honesty and teamwork.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet prospective members and provide a great customer experience.
• Answer phone calls and assist with questions or concerns.
• Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Skills

Customer service

Front desk tasks

Communication

Tools

Basic computer skills

Job description

Planet Fitness in Faribault, MN is seeking a Customer Service Representative to greet members and guests and drive new member sales while delivering an exceptional experience. You will handle front desk tasks, tours, and sign-ups, and support club operations with a friendly, professional attitude.

Ideal candidates have strong customer service skills, basic computer proficiency, and a dedication to honesty and teamwork.