Gym Team Lead: Member Experience & Ops

Planet Fitness; Faribault (MN); On-site; USD 16,000 - 22,000; Full time

Benefits offered by this job

Dollars for Scholars

Free Gym Membership for self + 1

Health, Dental and Vision Insurance

Short-Term Disability Insurance

Pet Insurance

Advancement Opportunities

Job summary

Planet Fitness in Faribault, MN is seeking a Customer Service Associate to help oversee gym operations and ensure a positive member experience. You will assist in training staff and manage front desk tasks including calls, sign-ups, check-ins, and member account updates.

The role emphasizes delivering great customer service, maintaining a clean gym, and supporting marketing promotions and inventory management. A supportive work environment and growth opportunities are available.

Qualifications

• Strong customer service skills.
• Excellent communication, listening and problem-solving abilities.
• Team leadership and staff training capabilities.
• Able to maintain professionalism and diplomacy with members.

Responsibilities

• Assist in training and developing staff.
• Oversee member services to ensure a positive customer experience.
• Perform front desk tasks: answer calls, assist with sign-ups, check-ins and account updates.
• Greet prospective members and give gym tours.
• Support Club Manager with team management and policy adherence.

Skills

Customer service

Communication

Problem solving

Listening

Leadership

Job description

Planet Fitness in Faribault, MN is seeking a Customer Service Associate to help oversee gym operations and ensure a positive member experience. You will assist in training staff and manage front desk tasks including calls, sign-ups, check-ins, and member account updates.

The role emphasizes delivering great customer service, maintaining a clean gym, and supporting marketing promotions and inventory management. A supportive work environment and growth opportunities are available.