Member Services Pro - Front Desk & Member Experience

Planet Fitness; Faribault (MN); On-site; USD 15,000 - 21,000; Full time

Benefits offered by this job

Free Membership for self and one guest

Health, Dental and Vision Insurance

HSA

Advancement Opportunities

Dollars for Scholars Program

Employee Appreciation Program

Team Member Support Team

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

Job summary

Planet Fitness in Faribault, MN is seeking staff for front desk and member services. The role focuses on new member sales and delivering a superior member experience through excellent customer service at the front desk and during tours.

You will assist with sign-ups, cancellations, and account updates while helping maintain a clean, welcoming club environment. Qualified candidates show honesty, strong customer service skills, and basic computer proficiency.

Qualifications

• Honesty and work ethic are essential for consistent service.
• Strong customer service skills to greet and assist members.
• Basic computer proficiency for member accounts and sign-ups.

Responsibilities

• Greet and meet potential members, delivering a positive experience.
• Handle front desk tasks: answer calls, provide information, give tours.
• Assist with member check-ins, sign-ups, cancellations, and updating accounts.
• Maintain club cleanliness and organization.

Skills

Honesty and work ethic

Strong customer service

Basic computer skills

Job description

Planet Fitness in Faribault, MN is seeking staff for front desk and member services. The role focuses on new member sales and delivering a superior member experience through excellent customer service at the front desk and during tours.

You will assist with sign-ups, cancellations, and account updates while helping maintain a clean, welcoming club environment. Qualified candidates show honesty, strong customer service skills, and basic computer proficiency.