Member Experience & Sales Associate

Planet Fitness; Aurora (CO); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Dollars for Scholars Program

Free Membership for self and oneFamily

Health, Dental and Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Pet Insurance

HSA

Advancement Opportunities

Job summary

Planet Fitness in Aurora, CO is seeking a friendly Team Member to deliver exceptional member experiences and support front desk operations. You will greet visitors, answer questions, process tours and sign-ups, and assist with member services while upholding cleanliness and safety standards.

Ideal candidates have strong customer service, good communication, active listening, and problem-solving skills. This position offers advancement opportunities and a comprehensive benefits package for

Qualifications

• Customer service experience preferred.
• Strong communication and listening skills.
• Proficiency with basic computer tasks.
• Ability to work with guests and coworkers in a fast-paced environment.

Responsibilities

• Greet and assist potential members to provide a great experience.
• Handle front desk tasks and answer phone inquiries.
• Take information calls and tours for prospective members.
• Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and update member accounts.
• Help maintain the cleanliness and neatness of the club.
• Forward complex issues to the Club Manager or Supervisor as needed.

Skills

Customer service

Communication

Listening

Problem solving

Diplomacy

Basic computer skills

Teamwork

Job description

Planet Fitness in Aurora, CO is seeking a friendly Team Member to deliver exceptional member experiences and support front desk operations. You will greet visitors, answer questions, process tours and sign-ups, and assist with member services while upholding cleanliness and safety standards.

Ideal candidates have strong customer service, good communication, active listening, and problem-solving skills. This position offers advancement opportunities and a comprehensive benefits package for