Gym Ops & Member Experience Lead

Planet Fitness; Aurora (CO); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Free Membership for self and one other

Health, Dental and Vision Insurance

Dollars for Scholars Program

Employee Appreciation Program

Advancement Opportunities

HSA

Pet Insurance

Short Term Disability Insurance

Voluntary Life Insurance

Job summary

Planet Fitness in Aurora, CO is seeking a Front Desk/Operations Assistant to help oversee gym operations and deliver a superior member experience.

The role emphasizes staff training, front desk duties, member check-ins, tours, inquiries, and supporting the Club Manager. You will help maintain a clean, welcoming club, assist with marketing promotions, ordering supplies, and inventory. A strong customer service mindset and teamwork are essential.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Strong communication, organizational and leadership skills.
• Basic computer proficiency.

Responsibilities

• Assist in training and developing staff.
• Assist in member service oversight ensuring great customer experience.
• Answer phone calls politely; assist with questions or concerns.
• Assist in member check-ins, sign-ups, cancellations, and updating accounts.
• Greet potential members and provide gym tours.
• Support Club Manager and maintain policies and procedures.
• Help oversee cleanliness and appearance of the gym.
• Assist marketing promotions and inventory tracking.

Skills

Customer Service

Communication

Listening

Problem Solving

Diplomacy

Team Leadership

Organizational Skills

Basic Computer Proficiency

Job description

Planet Fitness in Aurora, CO is seeking a Front Desk/Operations Assistant to help oversee gym operations and deliver a superior member experience.

The role emphasizes staff training, front desk duties, member check-ins, tours, inquiries, and supporting the Club Manager. You will help maintain a clean, welcoming club, assist with marketing promotions, ordering supplies, and inventory. A strong customer service mindset and teamwork are essential.