Member Experience Ambassador

Baseline Fitness; Aurora (CO); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

Free Membership for self and oneFamily

Dollars for Scholars Program

Team Member Support Team

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Advancement Opportunities

Job summary

Planet Fitness in Aurora, CO is seeking a Customer Service Representative to drive new member sales and deliver a superior member experience. You will greet potential members, manage front desk tasks, handle calls, tours, and help with sign-ups and cancellations.

The role emphasizes strong communication, problem solving, and empathy to resolve member inquiries. Flexible full-time/part-time status with a supportive team and opportunities for advancement.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks and answer calls.
• Assist in member check-ins, sign-ups, cancellations, and updating member information.
• Facilitate member services questions and forward to management as needed.
• Maintain clean and organized club environment.

Skills

Customer service

Front desk

Basic computer proficiency

Job description

Planet Fitness in Aurora, CO is seeking a Customer Service Representative to drive new member sales and deliver a superior member experience. You will greet potential members, manage front desk tasks, handle calls, tours, and help with sign-ups and cancellations.

The role emphasizes strong communication, problem solving, and empathy to resolve member inquiries. Flexible full-time/part-time status with a supportive team and opportunities for advancement.