Member Experience & New Member Sales Pro

Planet Fitness; Lakewood (CO); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and oneFamily

Team Member Support

Health, Dental and Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Advancement Opportunities

Job summary

Planet Fitness in Lakewood, CO is seeking a Front Desk Member Services Associate to greet members, answer questions, and guide tours. You will support sign-ups, check-ins, cancellations, and account updates while delivering a friendly, high-energy experience.

The role emphasizes strong customer service, listening, problem solving, and clear communication to exceed member expectations. Work involves standing and interacting with guests most of the shift, with opportunities for advancement within

Qualifications

• Customer service oriented, able to engage members and guests
• Active listening and empathy to resolve questions or concerns
• Strong problem solving and conflict resolution skills
• Diplomacy and tact in all interactions
• Clear, effective verbal and written communication

Responsibilities

• Greet and meet potential members, providing a positive experience
• Handle front desk tasks and phone inquiries; assist with questions or concerns
• Take information calls and provide tours; support sign-ups and sign-ins
• Assist in member check-ins, cancellations, BCM amenity usage, and account updates
• Maintain club neatness and cleanliness and escalate issues as needed

Skills

Customer Service

Listening

Problem Solving

Diplomacy

Communication

Job description

Planet Fitness in Lakewood, CO is seeking a Front Desk Member Services Associate to greet members, answer questions, and guide tours. You will support sign-ups, check-ins, cancellations, and account updates while delivering a friendly, high-energy experience.

The role emphasizes strong customer service, listening, problem solving, and clear communication to exceed member expectations. Work involves standing and interacting with guests most of the shift, with opportunities for advancement within