Guest Experience & Membership Specialist

El Car Wash; Matteson (IL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Health benefits

401(k) with match

Paid time off

Parental leave

Tuition reimbursement

Pet insurance

On-the-job training

Free car washes

Job summary

El Car Wash is seeking a Customer Experience Advisor in Matteson, IL to be the face of EL, delivering energetic service and driving unlimited membership growth.

You will greet customers, educate them on the Unlimited Membership, turn interactions into loyalty, handle concerns professionally, maintain a welcoming site, and capture feedback to help the team improve. Bilingual English/Spanish is a strong plus.

Qualifications

• Reliable attendance and professional image.
• Charismatic, high-energy presence.
• Proven ability to build rapport quickly and influence without being pushy.
• Goal-oriented and results-driven.
• Strong empathy paired with sales drive.
• Confident handling of complaints on the spot.
• Comfortable with POS systems and site technology.
• Available for evenings, weekends, and holidays; outdoor work.
• Prior sales, retail, or hospitality experience a plus.
• Bilingual English/Spanish is a strong plus in South Florida markets.

Responsibilities

• Set the tone from the start: Welcome customers with confidence, energy, and a genuine smile.
• Drive membership growth: Educate customers on our Unlimited Membership and convert interest into loyalty.
• Turn service into sales: Read the customer and close without being pushy.
• Handle the hard moments: Resolve concerns quickly and professionally.
• Keep the site sharp: Maintain a clean, safe, welcoming environment.
• Capture what matters: Log feedback in Micrologic and communicate insights to the team proactively.

Skills

Attendance reliability

High-energy presence

Rapport building

Sales orientation

Empathy

POS familiarity

Flexible schedule

Bilingual English/Spanish

Job description

El Car Wash is seeking a Customer Experience Advisor in Matteson, IL to be the face of EL, delivering energetic service and driving unlimited membership growth.

You will greet customers, educate them on the Unlimited Membership, turn interactions into loyalty, handle concerns professionally, maintain a welcoming site, and capture feedback to help the team improve. Bilingual English/Spanish is a strong plus.