Member Experience & Safety Associate

BJ's Wholesale Club, Inc.; Gainesville (VA); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Weekly Pay

Free BJ’s Memberships

Generous PTO

Job summary

BJ’s Wholesale Club in Gainesville, VA is seeking team members to perform merchandise protection, monitor entrance/exit, and deliver superior member service. You will help ensure a safe, welcoming environment while upholding club policies and providing exceptional service to our members across all touchpoints.

Join a team that values speed, accuracy, and integrity. Regular, predictable attendance is essential, with opportunities for growth and a comprehensive benefits package.

Qualifications

• Strong interpersonal skills and an attention to detail are required.
• Basic math skills preferred.
• Ability to use a smart handheld device.
• Must successfully complete required training and certification processes.
• Must be employed with the company for at least 6 months.

Responsibilities

• Delivers superior member service, including greeting, assisting, and thanking all members in a prompt, friendly and professional manner.
• Resolves member concerns in a courteous and timely manner and escalates issues to management when necessary.
• Maintains and exhibits clear understanding of merchandise protection procedures and shrink alert protocols.
• Reviews and maintains the AP Alert Binder according to AP standards.
• Follow the BEST procedures including cross-checking merchandise to member receipts and verifying high dollar value items.
• Records register receipt discrepancies and notifies front line to immediately rectify the situation.

Skills

Interpersonal skills

Attention to detail

Basic math

Smart handheld device use

Training & certification

Job description

BJ’s Wholesale Club in Gainesville, VA is seeking team members to perform merchandise protection, monitor entrance/exit, and deliver superior member service. You will help ensure a safe, welcoming environment while upholding club policies and providing exceptional service to our members across all touchpoints.

Join a team that values speed, accuracy, and integrity. Regular, predictable attendance is essential, with opportunities for growth and a comprehensive benefits package.