Member Experience & Safety Associate

BJ's Wholesale Club, Inc.; Town of Oneonta, Northern (NY, KY); Hybrid; USD 24,000 - 29,000; Full time

Benefits offered by this job

Weekly pay

Free BJ’s Memberships

Generous PTO

Health benefits

401(k) with company match

Employee stock purchase plan

Job summary

BJ’s Wholesale Club in the United States is seeking team members to perform merchandise protection procedures, monitor entrances and exits, and deliver superior customer service to members.

Eligible candidates should be at least 18, complete required training, and be comfortable using handheld devices. BJ’s offers weekly pay, free memberships, generous PTO, health benefits, a 401(k) with company match, and an employee stock purchase plan to help you grow with the team.

Qualifications

• Strong interpersonal skills and an attention to detail are required.
• Basic math skills preferred.
• Ability to use a smart handheld device.
• Must successfully complete required training and certification processes.
• Must be employed with the company for at least 6 months.
• At least 18 years of age, except in the following states: Indiana – At least 19 years of age Delaware – At least 21 years of age.

Responsibilities

• Delivers superior member service in a prompt, friendly, and professional manner.
• Resolves member concerns in a courteous and timely manner and escalates issues to management when necessary.
• Maintains and exhibits clear understanding of merchandise protection procedures and shrink alert protocols.
• Audits Express Pay, BOPIC, Curbside Pick‑up, and Same Day Delivery according to company procedures.
• Ensures safety standards for members and team members.
• Inspects bags and belongings leaving the building.

Skills

Strong interpersonal skills

Attention to detail

Basic math skills

Smart handheld device usage

Job description

BJ’s Wholesale Club in the United States is seeking team members to perform merchandise protection procedures, monitor entrances and exits, and deliver superior customer service to members.

Eligible candidates should be at least 18, complete required training, and be comfortable using handheld devices. BJ’s offers weekly pay, free memberships, generous PTO, health benefits, a 401(k) with company match, and an employee stock purchase plan to help you grow with the team.