Member Safety & Loss Prevention Associate

BJ's Wholesale Club; Hamburg (AL); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Weekly Pay

Free Memberships

Generous PTO

Health Benefits

401(k) Retirement Savings Plan

Employee Stock Purchase Plan

Job summary

BJ’s Wholesale Club is seeking a role focused on merchandise protection and superior member service in the United States. You will monitor entrance/exit activity, safeguard assets, and provide friendly, professional help to members to ensure a positive shopping experience.

Join a team dedicated to safety, policy adherence, and a commitment to delivering gold-standard service while upholding the club's standards and procedures.

Qualifications

• Strong interpersonal skills and an attention to detail are required.
• Basic math skills preferred.
• Ability to use a smart handheld device.
• Must successfully complete required training and certification processes.
• Must be employed with the company for at least 6 months.
• At least 18 years of age, except in the following states: Indiana – At least 19 years of age; Delaware – At least 21 years of age.

Responsibilities

• Delivers superior member service, including greeting, assisting, and thanking all members in a prompt, friendly and professional manner. Resolves member concerns in a courteous and timely manner and escalates issues to management when necessary.
• Maintains and exhibits clear understanding of merchandise protection procedures and shrink alert protocols.
• Reviews and maintains the AP Alert Binder according to AP standards.
• Follow the BEST procedures including cross-checking merchandise to member register receipts and verifying high dollar value items. Records register receipt discrepancies and notifies front line to immediately rectify the situation.
• Audits Express Pay, BOPIC, Curbside Pick-up, and Same Day Delivery according to company procedures.
• Ensure the execution of the repack awareness guidelines by inspecting known repack articles.
• Monitor member and visitor traffic entering and exiting the club
• Responds to Electronic Article Surveillance (EAS) alarms according to established EAS response procedures.
• Maintains high standards of safety for members and team members.
• Inspect team members, members, and vendors bags, backpacks, briefcases, and lunch boxes as they are leaving the building.

Skills

Interpersonal skills

Basic math

Smart handheld device

Training & certification

Company tenure requirement

Job description

BJ’s Wholesale Club is seeking a role focused on merchandise protection and superior member service in the United States. You will monitor entrance/exit activity, safeguard assets, and provide friendly, professional help to members to ensure a positive shopping experience.

Join a team dedicated to safety, policy adherence, and a commitment to delivering gold-standard service while upholding the club's standards and procedures.