Member Experience Specialist - Retail & Service

BJ's Wholesale Club, Inc.; Woodstock (GA); On-site; USD 14,000 - 22,000; Full time

Job summary

BJ’s Wholesale Club in Woodstock, GA is seeking a team member responsible for merchandise protection, monitoring entrances and exits, and delivering superior member service. You will greet members and resolve concerns with professionalism while upholding store policies.

Join a world-class team focused on safety, teamwork, and accountability. You’ll move with speed and adapt to daily needs, ensuring a positive environment and Gold Club standards in service and presentation.

Qualifications

• Strong interpersonal skills and an attention to detail are required.
• Basic math skills preferred.
• Ability to use a smart handheld device.
• Must successfully complete required training and certification processes.
• Must be employed with the company for at least 6 months.
• At least 18 years of age, except in the following states: Indiana – At least 19 years of age Delaware – At least 21 years of age.

Responsibilities

• Delivers superior member service, including greeting, assisting, and thanking all members.
• Resolves member concerns in a courteous and timely manner.
• Maintains and exhibits clear understanding of merchandise protection procedures.
• Reviews procedures and compliance with AP/EAS standards.
• Inspects bags and belongings leaving the club.
• Regular, predictable attendance is an essential function.

Skills

Interpersonal skills

Attention to detail

Basic math

Smart handheld device

Tools

Smart handheld device

Job description

BJ’s Wholesale Club in Woodstock, GA is seeking a team member responsible for merchandise protection, monitoring entrances and exits, and delivering superior member service. You will greet members and resolve concerns with professionalism while upholding store policies.

Join a world-class team focused on safety, teamwork, and accountability. You’ll move with speed and adapt to daily needs, ensuring a positive environment and Gold Club standards in service and presentation.